Privacy Policy
Last updated: July 15, 2026
YFTEL (“we”, “us”) operates the CloudOps platform and the website www.yftel.com. This Privacy Policy describes what information we collect, how we use it, and your rights as a user.
Information We Collect
Browsing Information
When you visit our site, we automatically collect technical data through Google Analytics 4:
- IP address (anonymized)
- Browser type and operating system
- Pages visited and time spent
- Traffic source (organic search, referral, direct)
- Browser preferred language (used for automatic language redirect)
- Geographic approximation (country/region)
Information You Provide Voluntarily
When you request a demo, free diagnostic, or contact us via form, Calendly, or WhatsApp, we may receive:
- Full name
- Professional email
- Phone number
- Organization name
- Information about your infrastructure (number of sites, connectivity provider, use cases)
Use of Information
We use the collected information to:
- Respond to your contact and demo requests
- Personalize our commercial proposal based on your industry (mining, agribusiness, energy, logistics, government, education)
- Measure and improve website performance and SEO strategy
- Send technical or commercial communications (only with your explicit consent)
- Comply with legal and tax obligations
Cookies and Similar Technologies
The site uses the following cookies:
| Cookie | Purpose | Duration |
|---|---|---|
_ga, _ga_* | Google Analytics — distinguish unique users | 2 years |
yftel_locale | Remember your preferred language | 1 year |
colorTheme | Remember light/dark mode preference | Persistent |
You can disable analytics cookies via browser extensions (uBlock Origin, Ghostery) or by rejecting consent in the corresponding banner.
Third Parties with Data Access
We share limited information with the following providers:
- Google Analytics (web analytics) — subject to their Privacy Policy
- Calendly (demo scheduling) — subject to their Privacy Policy
- WhatsApp (CloudOps Community™ communication) — subject to Meta Platforms’ policy
We do not sell or rent your personal data to third parties.
Legal Bases for Processing (GDPR/LGPD)
We process your personal data under the following legal bases:
- Consent (contact forms, commercial communications)
- Legitimate interest (aggregated analytics, service improvement)
- Contract performance (CloudOps customer data)
- Legal compliance (tax and regulatory obligations)
User Rights
You may exercise the following rights at any time:
- Access: know what data we hold about you
- Rectification: correct inaccurate data
- Erasure: request deletion of your data
- Objection: stop us using your data for specific purposes
- Portability: receive your data in a structured format
- Restriction of processing: restrict certain uses
To exercise these rights, email contacto@yftel.com. We will respond within a maximum of 30 business days.
Data Retention
We retain aggregated browsing data for 14 months. Contact data is kept for the duration of the commercial relationship and up to 5 years thereafter for legal obligations.
Security
CloudOps is a software-only platform that runs on your existing infrastructure. We do not store your network credentials. All communication with our servers uses HTTPS/TLS.
International Transfers
Your data may be processed on servers located outside your country of residence (United States for Google Analytics, Ireland for Calendly). YFTEL applies standard contractual clauses and adequate safeguards to protect your data during these transfers.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify significant changes through a prominent notice on the site. The last updated date appears at the top of this document.
Contact
For privacy-related inquiries:
- Email: contacto@yftel.com
- Website: www.yftel.com
If you believe we have not resolved your inquiry, you have the right to file a complaint with the data protection authority of your jurisdiction.